Privacy Policy
Last updated: December 3, 2025
Tabetha Campbell Thompson Agency, Inc. (“we,” “us,” “our”) is committed to protecting your privacy and ensuring your personal information is handled responsibly and transparently. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website, interact with us online, or engage with us as a client or prospective client.
1. Information We Collect
Personal Information: name, address, email, phone, date of birth, Social Security number, driver’s license, vehicle/mortgage/real estate information, claims history, credit history.
Technical & Usage Data: IP address, device/browser type, pages visited, cookies and tracking technologies.
2. How We Collect It
Directly from you when you submit forms, request quotes, communicate with us, or purchase insurance.
As authorized by you, when obtaining information from insurance carriers or third-party data providers for underwriting and servicing purposes.
Automatically through cookies, analytics tools, and website technologies that help improve website performance and security.
3. How We Use Your Information
We use your information strictly for business, operational, and legal purposes, including to:
To underwrite, issue, and service your insurance policies.
To process claims and support your coverage needs.
To communicate with you — service messages, policy renewals, marketing (with opt out options).
To improve our services through analytics, fraud prevention, and quality reviews.
4. Information Sharing & Disclosure
We do not sell, rent, or distribute personal information to unrelated third parties.
Service providers (e.g. IT providers, printers) under confidentiality obligations.
Law enforcement or courts when legally required (e.g. regulatory investigations).
Affiliated business entities, when providing related services (with your consent).
These disclosures are made strictly for operational, legal, or compliance purposes and never for the sale of personal data or unrelated marketing.
5. Cookies and Tracking
We use cookies and similar technologies to enhance usability and understand website performance. You may control or disable cookies via your browser settings.
6. Your Rights Regarding Your Data
Depending on your jurisdiction, you may have rights to:
Access, correct, or delete your personal information.
Opt-out of marketing or data-sharing with non-affiliated parties (where permitted by law).
Submit requests via email, phone, or postal mail (contact information below).
7. SMS/Text Messaging Policy
By providing your mobile number, you consent to receive text messages from us for:
- Appointment reminders
- Policy updates and service alerts
- Verification messages
- Marketing communications (optional)
- Message frequency varies.
- Message and data rates may apply.
- You may opt out of SMS at any time by replying STOP, or request help by replying HELP.
Carriers are not liable for delayed or undelivered messages.
Your mobile information will not be sold, rented, or disclosed to third parties for marketing purposes.
8. Data Security
We implement administrative, technical, and physical safeguards to protect your data. Your information is accessible only to authorized employees or third parties on a need-to-know basis.
8. Data Retention
Personal data is kept only as long as necessary to fulfill contractual, legal, or business purposes. We securely delete or anonymize data when no longer needed, unless required otherwise by law.
9. Children’s Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from minors. If you believe we have collected data about a child, please contact us.
10. Changes to This Policy
We may update this Privacy Policy. The effective date at the top will reflect the most recent revision. We will notify clients via our website or other communication methods if material changes occur.
11. Contact Us
Tabetha Campbell Thompson Agency, Inc.
314 Exchange Alley, Petersburg, VA 23803
Phone: 804-220-5144
Email: [email protected]